Privacy Policy

1. Introduction

Welcome to Spa Palm Amore (“we,” “our,” or “us”). We are committed to respecting your privacy and protecting personal data collected through our website, booking inquiries, WhatsApp chats, and in-spa guest consultations at our Khar West, Bandra location.

2. Information We Collect

When you interact with us or schedule a treatment, we may collect the following personal details:

• Contact Information: Full name, phone number, WhatsApp contact, and email address.
• Appointment Preferences: Selected massage/spa therapies, preferred dates, times, and therapist preferences.
• Health & Wellness Notes: Any physical conditions, pressure preferences, or allergies you voluntarily share to ensure a safe treatment.
• Technical Data: Browser type, device information, and anonymized website analytics.

3. How We Use Your Information

We use the information we collect solely for legitimate guest services and operational purposes, including:

• Scheduling, confirming, and managing your spa and massage appointments.
• Responding to your inquiries via telephone, WhatsApp, or email.
• Customizing therapies according to your preferences and safety requirements.
• Improving our website performance, service offerings, and overall guest experience.

4. Data Protection & Security

We do not sell, rent, or trade your personal information to third parties. Your data is accessible only by authorized staff members to fulfill your spa reservations and customer service requests. We implement strict security measures to protect your personal details from unauthorized access or disclosure.

5. Third-Party Links & Services

Our website may contain links to external platforms such as WhatsApp, Google Maps, and social media channels. Please note that these third-party platforms have their own independent privacy policies. We encourage you to review their respective terms before providing personal details on external sites.

6. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections, or ask for your information to be deleted from our booking records at any time. Simply contact our desk.